Contact us

Making a complaint

In the first instance all complaints concerning, suitability of investment selection, valuation of your portfolio account or fees deducted you must contact your Financial Adviser.

Quantum Leap will always go that extra mile to ensure you’re as happy as possible with our service unfortunately, as with any business, we may not get it right every time.

We value your feedback and realise it is how we deal with your complaints that makes all the difference to you. So, tell us what you think. It’s only when you share your experience of our service with us that we can review our processes and make any changes required to improve your customer experience.

If your complaint is specific to the Service offered by Quantum Leap then please write to us via email:

You can also send your complaint via email at: customer.relations@quantumleapmine.com If you’d prefer to speak to a customer service representative, you can use our live support.

Please note that if your complaint is about advice you have been given, or the way in which a product was sold to you, you should direct it to your financial adviser.

What you can expect from us

• We will acknowledge your complaint in writing within five working days of the day we receive it.
• We will carry out a full and impartial investigation of your complaint and take account of all available information, and write to you with details of the outcome and our decision.
• If we have not been able to complete the investigation within four weeks, we will write and let you know when we hope to be able to give our response.

Still not satisfied?

If you are not satisfied with the way your complaint has been handled or are not happy with the decision, you may have the option to escalate your complaint through the Financial Services . Please note that the FINANCIAL SERVICES will not consider your complaint unless it has first been considered by Quantum Leap.